Improvement Fundamentals

Why should I attend?

This in-house development programme, facilitated by the Performance Improvement Team, provides staff with the knowledge and skills to contribute to identification and implementation of solutions for many of our current challenges. Using a blend of Lean, Six Sigma and Change Leadership tools, the training is a hands-on learning experience that will help you
participate or lead improvement activities.

What will I learn?

The programme covers  a variety of process improvement tools, including:

Problem statements
Voice of the Customer
Change leadership
Facilitation skills
Process mapping
Value stream maps
Process analysis
Data collection
Graphical analysis
Waste identification
Cause and Effect
Mistake proofing
Visual management
Solution generation
Standardised work
Control plans


How much time do participants need to commit?

The formal training course is run over one day.

To gain the most benefit you should also plan to be involved in participating or leading improvement activities within your business unit.

Who do I contact for more information?

For further information, including detailed course content information, or to book your course please contact John McTaggart via email at admin@ciservices.co.nz or on 0277 151643.